Clean Slate Kitchen Bath

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Terms & Conditions

Terms & Conditions

Welcome to Clean Slate Kitchen & Bath service. Please read these terms carefully before booking any service.

1. Services We Provide

We offer the following professional cleaning services:

Residential Cleaning

This service is for homes, apartments, and houses. It includes dusting, sweeping, mopping, vacuuming, kitchen cleaning, bathroom cleaning, surface wiping, and trash removal. This is ideal for regular weekly or bi-weekly cleaning.

Office Cleaning

This service is for offices, coworking spaces, and workplaces. It includes cleaning desks, chairs, computers, trash bins, floors, windows, pantry areas, and restrooms. We work before or after office hours to not disturb your work.

Deep Cleaning

This is a very detailed and intensive cleaning. It includes everything from residential cleaning plus cleaning inside cabinets, behind furniture, under beds, inside ovens, refrigerator exteriors, ceiling fans, vents, baseboards, and every corner of the room. Recommended every 3 to 6 months.

Commercial Cleaning

This service is for large businesses like restaurants, shops, gyms, clinics, schools, and factories. It includes floor scrubbing, window cleaning, bathroom sanitizing, kitchen deep cleaning, trash disposal, and surface disinfection. We customize the plan based on your business needs.

2. Booking Process

  • You can book through phone, email, or our website.

  • We recommend booking at least 24 to 48 hours in advance.

  • For large commercial jobs, book at least 5 to 7 days in advance.

  • After booking, you will receive a confirmation message with date, time, and service details.

  • If you need to change your booking, please inform us as early as possible.

3. Payment Terms

  • Payment is required on the same day of service unless agreed otherwise.

  • You can pay by cash, credit card, debit card, or bank transfer.

  • For commercial or large deep cleaning jobs, a 30% to 50% advance payment may be required.

  • All prices shown are final. No hidden charges.

  • If extra time or extra work is needed beyond the original agreement, additional charges may apply. We will inform you before doing any extra work.

4. Cancellation Policy

  • Cancel 24 hours or more before service – Free cancellation. Full refund if paid in advance.

  • Cancel between 12 to 24 hours before service – 25% cancellation fee applies.

  • Cancel less than 12 hours before service – 50% cancellation fee applies.

  • Cancel after the team has arrived at your location – 100% fee applies.

  • No-show from your side – No refund. The full amount will be charged.

  • If we cancel due to bad weather or emergency, you get a full refund or free rescheduling.

5. Refund & Satisfaction Guarantee

We offer a 100% money-back guarantee if you are not satisfied with our service, subject to the following conditions:

  • You must inform us within 24 hours after the service is completed.

  • We will first offer to re-clean the area for free.

  • If you still are not satisfied after re-cleaning, we will refund up to 100% of the service amount.

  • Refunds are not given for complaints about normal wear and tear, pre-existing damage, or unreasonable expectations.

  • Partial refunds may be given if only certain areas or rooms are unsatisfactory.

6. What We Do NOT Clean

For safety and hygiene reasons, our workers will not clean the following:

  • Human or animal waste (feces, urine, vomit, blood)

  • Hazardous materials (chemical spills, asbestos, mold infestations)

  • Biohazards or medical waste

  • Extreme clutter where floors and surfaces are not visible

  • Infested areas (bed bugs, cockroaches, rodents, etc.)

  • Outside windows on the 2nd floor or higher unless special safety equipment is provided

  • Areas without proper lighting or ventilation

  • Valuable or fragile items that are not secured by the customer

If our team arrives and finds any of these conditions, they may refuse service and full charges will still apply.

7. Damage & Breakage Policy

  • Our team works with care and professionalism.

  • However, accidents can sometimes happen.

  • If any item is broken or damaged during cleaning, we will repair or replace it if it was clearly our fault.

  • You must report any damage within 24 hours after service ends. After 24 hours, claims may not be accepted.

  • We are not responsible for damage caused by:

    • Pre-existing cracks, loose parts, or weak materials

    • Items not properly secured or placed in unsafe areas

    • Normal wear and tear

  • We recommend you remove or safely store all valuable, fragile, or sentimental items before we arrive.

8. Customer Responsibilities

To help us provide the best and safest cleaning, you agree to:

  • Provide access to clean water and electricity at the location.

  • Keep all pets (dogs, cats, birds, etc.) in a safe and separate area.

  • Remove or lock away cash, jewelry, important documents, medicines, and other valuables.

  • Inform us about any special instructions, allergies, or safety hazards.

  • Ensure the area is not extremely cluttered or unsafe.

  • Be present or provide a key/code for entry at the scheduled time.

  • For commercial cleaning, assign a responsible person to be present during the job.

If you fail to meet these responsibilities and our team cannot complete the job, full payment may still be required.

9. Privacy & Confidentiality

We respect your privacy. Our workers agree to:

  • Never share any personal information, photos, or videos of your home or office.

  • Never discuss what they see in your property with outsiders.

  • Never use your phone, Wi-Fi, or other personal devices without permission.

  • Never share your address, contact number, or booking details with any third party.

If you have security cameras in your home or office, you may inform us. We have no objection. However, our workers also have the right to work in a respectful environment.

10. Safety & Conduct

  • Our workers have the right to leave immediately if they feel unsafe, threatened, or harassed.

  • Any rude, aggressive, or inappropriate behavior from the customer may result in immediate cancellation with no refund.

  • Smoking, drinking alcohol, or using drugs is not allowed for our workers during the job.

  • Our workers are not allowed to borrow money, accept rides, or engage in personal relationships with customers.

  • If any illegal activity is found at your property, we will report it to the authorities and terminate services immediately.

11. Arrival Time & Delays

  • We try our best to arrive on time at the scheduled time.

  • Sometimes delays happen due to traffic, weather, or previous jobs taking longer than expected.

  • If we are delayed, we will inform you as soon as possible.

  • Delays of up to 45 minutes are normal. If we are delayed more than 1 hour, you may reschedule at no extra cost.

  • If our team arrives on time but you are not ready or not present, waiting time may be charged at $10 per 15 minutes.

12. Equipment & Supplies

  • Our team brings their own cleaning products, tools, and equipment (vacuum, mop, cloths, brushes, chemicals, gloves, masks, etc.).

  • If you prefer us to use your own cleaning products or vacuum, please inform us before booking.

  • We use safe, non-toxic products unless you request heavy-duty chemicals.

  • For commercial jobs, we can use industrial-grade machines like floor scrubbers and high-pressure washers upon request.

13. Pricing & Estimates

  • We provide a fixed price or hourly rate depending on the service.

  • For residential and office cleaning, we usually give a fixed price based on the size and condition.

  • For deep cleaning and commercial cleaning, we may give an estimate after visiting the location.

  • The final price may change if:

    • The actual area is larger than told

    • The condition is much dirtier than expected

    • Extra rooms or areas are added

    • Special stain removal or bio-cleaning is needed

  • We will always inform you before increasing the price.

14. Rescheduling Policy

  • You can reschedule your booking for free if requested at least 24 hours in advance.

  • Rescheduling within 12 to 24 hours of service – $10 fee applies.

  • Rescheduling less than 12 hours before service – 25% fee of the service amount applies.

  • If we need to reschedule due to an emergency or worker unavailability, we will inform you as early as possible and offer a new date or full refund.

15. Special Requests

  • If you have any special cleaning requests, please tell us at the time of booking.

  • Special requests may include: cleaning inside oven, refrigerator, wardrobe, balcony, garage, garden, ceiling, walls, etc.

  • Some special requests may have an extra charge.

  • We have the right to refuse any special request that is unsafe, unhealthy, or unreasonable.

16. Customer Complaints

If you are unhappy with any part of our service:

  • Contact us within 24 hours of service completion.

  • Provide clear details and photos if possible.

  • We will investigate and respond within 1 to 2 business days.

  • Depending on the issue, we will offer re-cleaning, partial refund, or no charge for the next service.

  • We take every complaint seriously and use it to improve our service.

17. Service Area & Availability

  • We currently provide services in selected cities and areas.

  • For locations outside our main service area, an extra travel fee may apply.

  • We do not operate on major public holidays unless specially arranged with extra charges.

  • Our working hours are generally 8:00 AM to 8:00 PM, but we can adjust for commercial clients.

18. Right to Refuse or Stop Service

We have the right to refuse or stop service immediately if:

  • The customer is rude, aggressive, or harassing.

  • The location is unsafe (no lights, broken floor, animal attack risk, etc.).

  • There is evidence of illegal activity.

  • The customer refuses to pay or has unpaid past dues.

  • Our workers are asked to do something illegal or unethical.

In such cases, no refund will be given, and future service may be blocked.

19. Changes to These Terms

  • We may update or change these Terms & Conditions from time to time.

  • Any changes will be posted on our website or shared with you before your next booking.

  • It is your responsibility to read the latest version before booking.

  • If you continue to use our service after changes, it means you accept the updated terms.

20. Governing Law

  • These terms are governed by the local laws of the city and country where the service is provided.

  • Any disputes will be first resolved through discussion and mutual agreement.

  • If not resolved, the matter may be taken to small claims court or consumer court as per local rules.

21. Limitation of Liability

  • Our total liability is limited to the amount you paid for the service.

  • We are not responsible for indirect losses (lost business, emotional distress, etc.).

  • We are also not responsible for pre-existing issues, hidden damage, or third-party actions.

22. Entire Agreement

These Terms & Conditions represent the complete agreement between you and our cleaning service. Any verbal promises or statements not written here are not valid unless agreed in writing by both parties.

Thank you for choosing our cleaning services. We look forward to serving you with honesty, quality, and care.