Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use Clean Slate Kitchen & Bath services.

1. Information We Collect

We collect the following types of information from our customers:

Personal Information You Give Us

Your full name
Phone number and email address
Home or office address
Any special instructions or access details (gate code, building entry, etc.)

Booking Information

Service type (Residential, Office, Deep, or Commercial Cleaning)
Date and time of service
Special requests or notes about your property
Number of rooms or area size

Payment Information

We collect payment details like card number, UPI ID, or bank transfer reference.
We do not store your full card details on our systems. Payments are processed through secure third-party payment gateways.

Information Collected Automatically

When you visit our website, we may collect your IP address, browser type, device type, and pages you visit.
We may use cookies to remember your preferences and improve your experience.

Communication Records

We keep records of your calls, messages, and emails with us for quality and training purposes.

2. How We Use Your Information

We use your information for the following purposes:

To confirm and manage your cleaning booking
To send you reminders, updates, or changes to your appointment
To send invoices, receipts, or payment confirmations
To respond to your questions, complaints, or feedback
To improve our cleaning services and customer support
To send you offers, discounts, or newsletters (only if you agree)
To track service quality and train our workers
To prevent fraud, disputes, or misuse of our services
To comply with legal obligations

3. Legal Basis for Collecting Information

We collect your information based on:

Contract – To provide the cleaning service you booked
Consent – When you agree to receive marketing or share optional details
Legal obligation – When we must keep records for tax or legal reasons
Legitimate interest – To improve our business and prevent fraud

4. How We Share Your Information

We do not sell your personal information to anyone. However, we may share your information in these limited situations:

With Our Cleaning Workers

Your name, address, service type, and special instructions are shared with the worker assigned to your job.
Workers do not receive your payment details or full contact number unless necessary.

With Third-Party Service Providers

Payment processors – To handle your payments securely
SMS or email providers – To send you reminders and updates
Website hosting and analytics – To run our website and understand traffic

For Legal Reasons

If required by law, court order, or government request
To protect our rights, safety, or property, or the safety of our workers or customers
To investigate fraud or illegal activity

Business Transfers

If we are sold, merged, or go through bankruptcy, your information may be transferred to the new owner.

5. Data Retention (How Long We Keep Your Information)

Booking records – We keep for 3 to 5 years for tax, warranty, and dispute purposes.
Payment records – Kept as required by local tax laws (usually 5 to 7 years).
Customer support chats and emails – Kept for 1 to 2 years.
Marketing data – Kept until you unsubscribe or request deletion.
Website cookies – Kept for up to 12 months unless cleared by you.

After the retention period ends, your information is deleted or anonymized so it can no longer identify you.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access

You can ask us for a copy of all personal information we have about you.

Right to Correct

You can ask us to fix any wrong or incomplete information.

Right to Delete

You can ask us to delete your personal information, unless we need to keep it for legal or business reasons.

Right to Restrict Processing

You can ask us to stop using your information for certain purposes.

Right to Data Portability

You can ask for your information in a machine-readable format to transfer to another company.

Right to Object

You can object to us using your information for marketing or non-essential purposes.

Right to Withdraw Consent

If you previously gave consent (like for marketing emails), you can withdraw it at any time.

To exercise any of these rights, contact us using the details on our website. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies on our website for:

Essential cookies – To make the website work (login, booking, payments)
Preference cookies – To remember your language or region
Analytics cookies – To understand how visitors use our site (Google Analytics, etc.)
Marketing cookies – To show you relevant ads (only with your consent)

You can disable cookies in your browser settings. However, some parts of our website may not work properly.

8. How We Protect Your Information

We take security seriously. We use the following measures:

Encryption – Your data is encrypted during transmission using SSL/TLS (look for “https” in our website address)
Access control – Only authorized staff and workers can access your information
Secure servers – Your data is stored on password-protected, firewalled servers
Regular reviews – We review our security practices every few months
Worker training – All workers are trained on privacy and confidentiality

However, no method of transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for children under 18 years of age.
We do not knowingly collect information from children.
If we discover we have collected a child’s information without parental consent, we will delete it immediately.
If you believe a child has given us their information, please contact us.

10. Third-Party Links

Our website may contain links to other websites (payment gateways, social media, etc.). This Privacy Policy does not apply to those websites. We are not responsible for their privacy practices. Please read their privacy policies before using them.

11. International Data Transfers

If you are located outside our country of operation, please note that your information may be transferred to and stored on servers in our country. By using our service, you agree to this transfer. We take steps to ensure your data is protected according to this Privacy Policy.

12. SMS, Email & Marketing Communications

If you provide your phone number or email, we may send you service-related messages (booking confirmations, reminders, updates, receipts).
These are transactional messages and you cannot opt out of them because they are necessary for the service.
For marketing messages (offers, discounts, newsletters), we will only send if you give explicit consent.
You can unsubscribe from marketing messages at any time by clicking “unsubscribe” in the email or replying “STOP” to SMS.
After unsubscribing, you may still receive transactional messages related to your bookings.

13. CCTV & Security Cameras

Some of our commercial or residential customers may have CCTV cameras on their property.
If you have cameras, you do not need to inform us, but we ask that you be respectful of our workers’ privacy.
Our workers will not enter bathrooms or changing areas where hidden cameras may be present. If we discover a hidden camera in a private area, we will stop service and may report it to authorities.
We do not record video or audio of your property unless you give explicit permission.

14. Customer Testimonials & Reviews

With your permission, we may use your name, city, and review on our website or social media.
We will never share your full address or contact details in a testimonial.
You can ask us to remove your testimonial at any time.

15. What Happens If There Is a Data Breach

If your personal information is exposed due to a security breach (hacking, lost device, etc.), we will:
- Investigate the breach immediately
- Notify you within 72 hours if your sensitive information was affected
- Notify the relevant authorities if required by law
- Take steps to prevent the same breach from happening again

16. Do Not Track Signals

Some browsers have a “Do Not Track” feature. Our website currently does not respond to Do Not Track signals because no universal standard exists. However, you can control cookies through your browser settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
If we make material changes (significant changes that affect your rights), we will notify you by email or by a notice on our website before the change takes effect.
The latest version will always be available on our website with the “Last Updated” date at the top.
By continuing to use our service after changes, you accept the updated Privacy Policy.

18. Your Acceptance of This Policy

By using our cleaning services or visiting our website, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use our services or website.

19. Special Note for California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to delete your personal information
Right to opt out of the sale of your personal information (we do not sell it)
Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us. We will verify your identity before processing your request.

20. Special Note for EU Residents (GDPR)

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to be forgotten (erasure)
Right to data portability
Right to restrict processing
Right to object to automated decision-making

We process your data based on your consent or contractual necessity. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

21. Complaints & Dispute Resolution

If you have a complaint about how we handle your personal information:

First, please contact us so we can try to resolve the issue.
If you are not satisfied with our response, you may file a complaint with your local privacy regulator or consumer court.
Any disputes related to privacy will be resolved under the laws of the country where we operate.

22. Contact Us

(As requested, no contact information is listed here. Please refer to the Contact Us page on our website for how to reach us regarding privacy matters.)

Thank you for trusting us with your personal information. We are committed to protecting your privacy and keeping your data safe.